How to activate a license key

Activation process

A licence key will be sent to your email, upon purchase of the premium add-on. If you've lost that email, please visit the Restore Purchase page and follow instructions to recover your information.

Activation of the licence key is required for automatic updates.

  1. Log in to dashboard of your site (wp-admin);
  2. Navigate to Dashboard - Shortcodes - Settings and scroll page down;
  3. Paste the received licence key into the License Key field;
  4. Press Save Changes button to activate license key.

You can clear the License key field and click Save Changes to deactivate license key later.

Activation errors

The following errors may occur upon activation of license key.

Invalid license key

This error may occur on local development environments. If you're trying to activate a license key on local site, for example wordpress.wp or mywp.develop, you'll get this error. 

However, you can activate license key on the following local domains: *.dev, *.local, locahost. If you're using other domain name for local site, you can still activate license key manually. Follow this guide to do that.

This error may also occur if you're trying to activate invalid license key. Please make sure that you aren't missed some part of license key when copied it from email. License key should have the following format: XXXX-XXXX-XXXX-XXXX (four groups of four digits/letters, separated by hyphens).

License key reached it's activation limit. Deactivate this license key on other sites

If you've purchased a license key with limit on number of websites (Single Site or 2-5 Sites options), you could only activate it on specified number of websites. This error indicates that your license key has reached it's activation limit. You should deactivate this license key on other websites to be able to use it again. Just clear License key field on any previous site to deactivate license key on that site. If you do not remember on which site(s) you have activated license key, please contact support.

This license key is intended to use with another add-on

Each license key is intended for use with specific add-on. It means you can not activate Extra Shortcodes add-on (example) using license key of Shortcode Creator add-on (example). If you are feeling confused about purchased license keys, please contact support.

Unable to connect to activation server

If you've faced this error, it's most probably that your site unable to connect to the activation server. In this case you'll need to activate your license key manually. This article will guide you through manual license key activation.

Unknown error

This error should never happen. If you've faced it, please contact support immediately.

Multisite installations

On multisite installations, license key could be added only on the main site. Plugin should be updated only on main site too.

Get help

Feel free to contact us, If something went wrong.